Reference

Legal terms for Indonesia accounts

Our legal page puts account terms, data use, cookies, and payment-record rules in one place before you open your account.

Local law appliesDANA OVO GoPay QRIS contextAccount record checksCookie and data terms
pdgaming Legal terms for Indonesia accounts
CONTACT PATHS

Contact us about legal matters

A legal question needs a traceable contact path, not a random social reply.

Live chat case Use live chat between 09:00 and 23:00 WIB for urgent legal access questions.
Email legal desk Send detailed requests to [email protected] when you need a written answer about terms, data…
Account form path Open Mobile App > Account > Help > Legal request when you want us…
ACCOUNT RECORDS

How your records are handled

Legal handling is practical: we collect only the details needed to run your account, keep payment trails readable, and answer disputes with a clear record.

Data we collect

We collect account details such as phone number, email, login time, device type, and wallet references. These records help us apply terms, answer payment questions, and keep your legal consent history clear.

Cookie controls

Cookies support login sessions, language preference, and consent timestamps. If you clear browser data, you may need to accept the current terms again before account pages and wallet records open.

Security checks

When a login comes from a new device, VPN-like route, or unusual location signal, we may ask for an account check. This protects legal ownership of the account before wallet or game access continues.

Retention period

We keep legal, account, and transaction records for as long as needed to handle disputes, comply with applicable rules, and protect both sides from duplicate claims. Older records may be archived with restricted access.

Change requests

If your email, phone number, or spelling of your name is wrong, contact us from the logged-in account. We may ask for a recent QRIS or wallet reference to confirm ownership.

Who replies

Legal requests are handled by our account operations team, then escalated when a term, cookie, or payment-record question needs a deeper check. We answer through the channel you used first.

Legal questions before you join

Before you open an account, you should know how our terms affect access, data, payment records, and account changes. These answers explain the legal points we are asked about most often by Indonesia customers using DANA, OVO, GoPay, and QRIS. If your situation involves a local rule, eligibility depends on that rule and access is available only where local law permits.

You accept the account terms, privacy terms, cookie terms, and wallet-record rules shown during registration. The acceptance is stored with your account time, device signal, and contact details for later reference.

Yes. Access and eligibility depend on local law and are available only where local law permits. If a location, age, or permission check is not met, we may restrict registration or account activity.

We use wallet references to match deposits, withdrawals, refunds, and dispute checks to your account. Keep the original transaction receipt because it helps us compare amount, time, and payment rail accurately.

Yes. Send the request from your logged-in account or email [email protected]. We may ask you to confirm your registered phone number and a recent wallet reference before making the change.

If a term changes, we show the current version before continued account use. If you disagree, contact us before using the wallet or entering game rooms so we can explain the available account choices.

Cookies help remember session status, language choice, and whether you accepted a current term version. Clearing them may require a fresh acceptance, which creates a newer consent timestamp on your account.

Start with live chat for a case ID, then send documents to [email protected] if the issue needs written handling. Include your account email, payment rail, transaction time, and the term involved.